FAQs
Booking Direct — Why should I book direct?
Booking direct simply means booking directly with a property owner or with a local company that manages rentals on behalf of owners. Online travel agencies often charge service fees to both guests and owners, which can range from $300 to $700 or more depending on the reservation cost.
When you book through Happy Crab Vacations, there are no third‑party service fees for using our website—the total includes the rental rate, applicable taxes, cleaning fee, and a 3% booking fee if paying by credit card. Save money and book direct.
EV Charging Stations
At this time, none of the properties have EV charging stations.
Cancellation Policy
ALL cancellations are subject to a $100 cancellation fee.
- 100% refund if the cancellation is made more than 45 days before arrival.
- 50% refund if the cancellation is made more than 14 days before arrival.
- No refund for cancellations made within 14 days of arrival.
Hurricane Cancellation Policy
In the event of a pending hurricane and a mandatory evacuation order issued by the Governor, guests will receive a full refund.
Travel Insurance
Travel insurance is highly recommended. We will not make refund exceptions outside of our cancellation policy. ID verification is required after reservation.
Check-In / Check-Out Times
- Check-in: 4 PM (door codes activate at check-in time)
- Check-out: 10 AM (door codes expire at check-out time)
Early Check-In / Late Check-Out Options
- If the residence is ready before 4 PM, early check-in may be purchased for $25 per hour (max $100); 48 hours’ notice required.
- Late check-out, when available, is $25 per hour (max 2 hours); 48 hours’ notice required.
Failure to check out on time will incur a $50 fee plus an additional $50 per hour for every hour thereafter. If the guest has not vacated by noon, the charge will equal one full day’s rental.
Internet Access
Wi‑Fi is available at all properties. Speeds vary by location. Network name and password are included in your arrival information email.
Parking Policy
- Parking is free at all locations.
- Parking passes must be visible on the dashboard or hanging from the rearview mirror.
- Each reservation receives 2 parking permits unless the property listing specifies otherwise (some smaller properties allow 1; some larger properties allow 3). Details are in the listing and/or arrival packet.
- Towing is enforced and costly. All towing-related costs are the guest’s responsibility.
Pet Policy
Pets are not allowed unless the property description states otherwise. Where permitted, pet fees are required and vary by location and length of stay.
Occupancy Limits
Occupancy limits are established by the county for fire and safety reasons and must be enforced. Each property listing includes maximum guest information. Exceeding the occupancy limit will result in immediate cancellation of the booking and guests will be required to vacate the premises. The Rental Agreement must include the names of each guest.
Noise / Quiet Time Ordinances
Quiet hours are 11 PM–7 AM. During these hours, it is illegal to make excessive, unnecessary, or loud noises that disturb others.
Examples of excessive noise
- Yelling, shouting, hooting, whistling, or singing
- Repetitive or sustained noise audible beyond the property line
- Noise that disturbs the peace or general public
Consequences
- You can be cited and/or arrested
- Fines up to $1,000
Other applicable rules
- Broadcasting vulgar or obscene sounds into public spaces is prohibited.
- Sound equipment must be as quiet as a whisper from 7:01 AM–10:59 PM.
- Sound levels must be 50 decibels from 11 PM–7 AM.
Smoking
Smoking or vaping is strictly prohibited on the property. Any violation will incur a $300 fine in addition to the cleaning fee. If lingering tobacco or cannabis odor remains after departure, an extra smoke remediation cleaning fee will be applied.
The use of oil lamps and incense is not permitted due to long‑lasting odors. Failure to comply will result in an additional charge for excessive cleaning.
Amenity Access: Pool Passes, Door Codes, Fitness Center
Pool pass and wristband requirements vary by location; details are provided in your information packet email. If required, passes are typically found in the residence, often on the kitchen counter. For properties with a fitness center, the door code will be included in the information packet.
Hosting Events
Hosting events or parties is not allowed on the property. This policy prioritizes the safety and comfort of all guests.